Returning Furniture and / or Mattresses
Once you have taken delivery of your furniture, we are only able to offer a refund in accordance with your legal rights. For example, if the goods are damaged, not fit for purpose or not as described. If there is a problem with your furniture, please inform the delivery crew on the day of delivery before signing for your furniture, and call our Furniture Customer Services team on 0468333378.
After delivery, if you decide you no longer want your furniture, you have up to 7 days to return it. Our delivery team can collect any unwanted items. There is a $100 charge for this service.
Please note payment is taken at the point of order and we cannot temporarily refund orders which have been delayed due to stock issues.
All sundry items and mattresses are made to order so they cannot be returned unless in accordance with your legal rights.
Our Customer Charter
Each case is individual so any problem please call us. We are a retailer and providing you with our excellent retail service depends on us using our network of dependable and proven suppliers. If you have any issues with our products we undertake to
1. treat you fairly, with respect and honesty
2. be objective in all our interactions with you
3. make it easy to use our service
4. provide you with information that is clear and accurate
5. process any complaint in accordance with our agreed timeframe of service
6. ensure complaint outcomes are based on consideration of all relevant facts and comply with applicable legislation, policies and procedural guidelines
7. give reasons for our decisions that are easy to understand
8. explain when we cannot assist you and provide you with information about other services or bodies that may assist you
9. be committed to delivering these service promises
10. request your feedback about our service, including compliments, suggestions or complaints.
www.bedroomtrends.com.auBedroom Trends2/307 Stock RoadO'Connor WA 6163p +618 9314 7771f +618 9314 7772
Unit 2/ 443 Scarborough Beach RoadOsborne Parkp +618 63635749f +618 9314 7772